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FAQ

 

How do I create an account?

Click on the register link on the top if the site. Fill in your name, preferred email address and password and submit. Once you create your account, you will receive a confirmation email from us.

 

I forgot my password. How do I log in to my account?

Click on the Forgot your password link on the sign in page. An email with a temporary password will be sent to you.

 

Do I need an account to make a purchase?

Yes, It is a simple 30 second process and then you can checkout with ease.

 

How do I get notified about new products or promotions?

Sign up to our newsletter. This is located on the bottom of the website. Rest assured that we do not spam or send emails that you have not requested. Your email is safe with us. We'll never give it to any third parties.

 

Are you on any Social Websites?

EauDeLuxe is on Facebook, Twitter and Instagram.

 

PRODUCTS


What is the Daily Deal?
We pick one item every day at 12 AM EST to be featured at an even more discount than usual. That deal is only available for 24 hours, or until it gets sold out; whichever comes first. All of the other products on the site are available until they get sold out.

 

How do I buy a product?

Click on the Cart button to add an item to your cart. Login and checkout to complete your purchase

 

How many units of one item can I buy?
Different products have different limits. Some don't have any. Adjust item quantities in your cart to see exactly how many you can purchase in one shot.

 

How can I see what is in my cart?
Click on the Cart logo on the top right corner of the site. You can adjust quantity and remove items from there as well.

 

I am a wholesaler/manufacturer and have a product to sell. Who do I contact about that?
We are always looking for great prices to offer our customers.

 Please click here or go to the contact us form to get in touch with someone.

 

SHIPPING


Do you offer free shipping?
We are offering site-wide free shipping (Limited Time and US Only.) on every single product. No Minimums and No Fine Print.

 

Where can I find my tracking number?
You will receive an email from us with a tracking number as soon as your item ships. If you have an account, you may login to see your order and tracking number.

 

What are your shipping methods?
All orders are shipped with  USPS or FedEx.

 

When will my order ship?
We strive to ship out orders within 24 Hours. However, some items require a bit more time to ship out.

 

How long will it take for my order to get to me?
Estimated Delivery time varies between 3-10 business days from the date an order ships.

 

Do you ship to Hawaii Alaska, Puerto Rico or APO/FPO addresses?
Yes we ship all across the globe. However we don’t offer returns and refunds. See more details.

 

Do you offer international shipping?
Yes we ship internationally. However we don’t offer returns and refunds. See more details..

 

PAYMENT


What payment methods do you accept?
We accept PayPal, Visa, American Express, MasterCard and Discover.

 

How Secure is EauDeLuxe.com?
We take extreme measures to protect your private info. We never store your credit card information on our servers.

 

Do you charge sales tax?
Only for orders that are shipped to the state of New York.

 

SUPPORT


How do I contact you?
You may contact us via email through here, or by sending an email directly to cs@eaudeluxe.com.

 

How long does it take for you to respond to my email?
We strive to respond in 24 hours or less. Emails sent over the weekend will be responded to on Monday.

 

RETURNS

What is your return policy?
We offer a 14 day return policy for all of our products. In order to be eligible for return, the product must be sealed in its original retail packaging, in the same condition in which it was received, and with all the original accessories included.

Products which are in the above stated condition will be refunded in full within 3 - 4 days of receipt. We reserve the right to inspect and test products upon return. Should the condition be misrepresented by the customer,  eaudeluxe.com reserves the right to charge a restocking fee of 15% or higher. (Restocking fee will vary based on the condition of the product). Orders which are passed the 30 day return window cannot be returned.

We apologize in advance if an item is of faulty quality from the manufacturer.

 

How do I initiate a return?
For all return inquiries, please contact us at: cs@eaudeluxe.com. Our customer service team will gladly provide all necessary RMA (Return Merchandise Authorization) info and instructions.

Please be advised, all returns must have an RMA issued. Packages which are refused upon delivery, without first going through the RMA process, will be subject to a 10% restocking fee.

 

Do you offer exchanges?
In the event that we have the same model in stock, sure! Otherwise, we will refund you in full or give you store credit.

 

How long does it take for a refund to go through?
Usually 4-10 business days.